Short story: the difference between the Springfield location and Frelinghuysen Avenue in Newark is surreal.
First off, on the day I went, the officer told me it was their busiest day of the year. Yet I was in and out in 75 minutes. Try that, Newark!
Additionally, they greet you civilly. They make eye contact, they smile, they kid. In a word, they make you feel welcome.
Contrast this with Newark, where it's not uncommon to have to take an entire day off work to get it done. My experience: one worker barked in response to a question. Another saw fit to answer a question with food in her mouth, with no eye contact.
In fact, I just had a flash idea: I think the Newark employees should go train in Springfield for a week and see how its done. What do you say, Mr. Director?
